Shipping & Delivery

Processing Times

All Forever Kee orders are processed during regular business days, Monday through Friday, excluding federal holidays.

Estimated processing times are:

Forever Kee Kosmetics: 2–5 business days
Ready to Ship Wigs: 2–5 business days
Everyday Wigs: 2–5 business days
Forever Signature Wigs: 14–21 business days

Processing time is the time required to prepare your order before shipment and does not include carrier transit time.

Shipping

Forever Kee currently ships within the United States only.

Shipping rates are calculated at checkout based on the order and available shipping service.

Once your order ships, tracking information will be provided using the contact information associated with your order.

Hair Vault Orders

All Forever Kee Hair Vault wig orders are shipped with tracking, applicable shipping protection, and signature confirmation.

A customer or authorized recipient must be available to sign for the package when required by the carrier.

If a delivery attempt is missed, customers are responsible for following the carrier’s instructions regarding redelivery or package pickup.

Combined Orders

Orders containing products with different processing times may be held until all items in the order are ready to ship.

For example, an order containing an in-stock item and a Forever Signature Wig may follow the longer Signature Wig processing timeframe.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error after placing an order, contact Forever Kee Customer Care as soon as possible. Address changes are not guaranteed once an order has been submitted or entered processing.

Forever Kee is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Tracking & Delivery

Once tracking information has been issued, customers are responsible for monitoring the progress of their shipment.

Carrier transit times are estimates and are separate from Forever Kee’s processing times.

If tracking shows a delay, no movement, an attempted delivery, or another carrier-related issue, customers should follow the applicable carrier’s procedures for locating or receiving the package.

Hair Vault Shipping Damage

If a Hair Vault order is damaged while in transit, retain the wig, shipping container, shipping label, packaging materials, and all contents.

Do not discard the packaging or alter the wig.

Customers are responsible for following the applicable carrier or shipping-protection claim procedures for damage occurring during transit.

Forever Kee is not responsible for damage caused by the shipping carrier after an order has been transferred to the carrier. Forever Kee may provide available shipping documentation when reasonably necessary for the applicable claim process.

Delivered Packages

Once an order has been confirmed as delivered by the carrier, Forever Kee is not responsible for packages that are subsequently lost, stolen, or misplaced.

If tracking shows delivered but you cannot locate your package, please check the delivery area, household members, neighbors when appropriate, and contact the carrier regarding the delivery.

Returned to Sender

If an order is returned to Forever Kee because of an incorrect or incomplete address, missed delivery requirements, failure to claim the package, or another customer-related delivery issue, the customer will be responsible for any additional shipping costs required to resend an eligible order.

An order being returned to sender does not cancel the order or make it eligible for a refund.

Final Sale

All Forever Kee purchases are final sale.

Shipping and delivery issues do not create a general right to return or exchange a product. For Forever Kee fulfillment errors or other qualifying order problems, please review our Final Sale & Order Issues Policy.