FAQ
ORDERS
Can I cancel or change my order after placing it?
No. All Forever Kee orders are final once submitted and cannot be canceled, changed, or modified.
Please review your products, shades, quantities, wig specifications, shipping information, and other selections carefully before completing checkout.
Can I place a preorder or backorder?
Forever Kee does not currently accept preorders or backorders unless explicitly stated for a future release.
If an item is unavailable, it will be displayed as Sold Out until it becomes available again.
What if I entered the wrong shipping address?
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error after placing your order, contact Forever Kee Customer Care as soon as possible. Address changes are not guaranteed once an order has been submitted or entered processing.
SHIPPING & DELIVERY
How long does processing take?
Current processing times are:
Forever Kee Kosmetics: 2–5 business days
Ready to Ship Wigs: 2–5 business days
Everyday Wigs: 2–5 business days
Forever Signature Wigs: 14–21 business days
Processing times do not include carrier transit time. Business days are Monday through Friday, excluding federal holidays.
How much is shipping?
Shipping rates are calculated at checkout based on your order and the available shipping service.
Where does Forever Kee ship?
Forever Kee currently ships within the United States only.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has shipped.
Will all items in my order ship together?
Not always. If your order includes items with different processing times, your items may ship separately so that ready items don’t have to wait.
For example, Forever Kee Kosmetics orders are processed within 2–5 business days, while Forever Signature Wigs require 14–21 business days for processing before shipping.
When items are fulfilled separately, separate shipping charges may apply at checkout. You’ll receive tracking information for each shipment once it’s on the way.
Do Hair Vault orders require a signature?
Yes. Forever Kee Hair Vault wig orders are shipped with tracking, applicable shipping protection, and signature confirmation.
A customer or authorized recipient must be available to sign when required by the carrier. If you miss a delivery attempt, follow the carrier’s instructions for redelivery or pickup.
What if my tracking shows delivered but I can’t find my package?
First check the delivery area, household members, neighbors when appropriate, and any locations where the carrier may have safely left the package.
If you still cannot locate it, contact the carrier regarding the delivery.
Once an order has been confirmed as delivered by the carrier, Forever Kee is not responsible for packages that are subsequently lost, stolen, or misplaced.
What happens if my package is returned to Forever Kee?
If an order is returned to Forever Kee because of an incorrect or incomplete address, missed delivery requirements, failure to claim the package, or another customer-related delivery issue, you will be responsible for any additional shipping costs required to resend an eligible order.
A package being returned to sender does not cancel the order or make it eligible for a refund.
FINAL SALE & ORDER ISSUES
Are returns or exchanges accepted?
No. All Forever Kee purchases are final sale.
Forever Kee does not accept returns or exchanges. Please review all product details, photos, shade information, sizing information, specifications, and selections carefully before purchasing.
Can I return a wig if the cap doesn’t fit or I don’t like the color, length, or texture?
No. Ready to Ship Wigs, Everyday Wigs, and Forever Signature Wigs are final sale.
Please carefully review the product description, photos, sizing information, and available specifications before completing your purchase.
What if Forever Kee sends me the wrong item?
Please contact Forever Kee Customer Care within 48 hours of carrier-confirmed delivery.
Include your full name, order number, a description of the issue, and clear photos and/or video of the item received.
The product must remain unused and unaltered while the issue is being reviewed. For Hair Vault orders, the wig must remain unworn and the lace must remain intact and uncut.
Forever Kee will review the information provided and determine the appropriate resolution.
What if my Kosmetics product arrives damaged or defective?
Contact Forever Kee Customer Care within 48 hours of carrier-confirmed delivery.
Include your order number and clear photos and/or video showing the product, packaging, and issue. The product must remain unused while the claim is reviewed.
What if my Hair Vault order is damaged during shipping?
Retain the wig, shipping container, shipping label, packaging materials, and all contents. Do not discard the packaging or alter the wig.
Customers are responsible for following the applicable carrier or shipping-protection claim procedures for damage occurring during transit.
Forever Kee may provide available shipping documentation when reasonably necessary for the applicable claim process.
FOREVER KEE KOSMETICS
Are Kosmetics products final sale?
Yes. All Forever Kee Kosmetics products are final sale.
For hygiene and product-integrity reasons, we do not accept returns or exchanges on cosmetic products.
If you receive a damaged, defective, or incorrect item, contact Forever Kee Customer Care within 48 hours of carrier-confirmed delivery.
What if I choose the wrong shade?
Please review all available product photos, shade descriptions, and other product information before purchasing.
Shade preference or choosing a shade that does not meet your personal preference does not qualify an order for a return, exchange, or refund.
Will sold-out shades be restocked?
Restocks will vary by product and shade. If a product is unavailable, it will be displayed as Sold Out until inventory becomes available again.
FOREVER KEE HAIR VAULT
What’s the difference between Ready to Ship and Forever Signature Wigs?
Ready to Ship Wigs are completed wigs that are already in stock and available for purchase. They typically process within 2–5 business days.
Forever Signature Wigs are recreated to order based on the Signature look shown and the available specifications selected when ordering. They typically require 14–21 business days for processing.
What are Everyday Wigs?
Everyday Wigs are part of the Forever Kee Hair Vault collection designed to offer wearable looks for everyday beauty.
Availability and individual product specifications will be provided on each product page as the collection becomes available.
Can I customize a Forever Signature Wig?
Forever Signature Wigs are recreated to match the Signature look shown. Customers may select only the options specifically offered on the individual product page, such as available cap size and length.
Additional customization is not available unless specifically stated.
Can I change my Signature Wig specifications after ordering?
No. Please review all available selections carefully before completing checkout.
Once a Forever Signature Wig order is submitted, it cannot be canceled, changed, or modified.
Are Hair Vault wigs final sale?
Yes. All Ready to Ship Wigs, Everyday Wigs, and Forever Signature Wigs are final sale.
We do not accept returns or exchanges for reasons including change of mind, cap or fit preference, color preference, length preference, texture preference, or styling preference.
What cap size are Ready to Ship Wigs?
Cap-size information will be listed on each individual product page. Please review the listed size before purchasing because all wig purchases are final sale.
How should I care for my wig?
Care requirements vary depending on hair texture and styling.
Please visit our Hair Care page for complete washing, conditioning, detangling, heat-styling, lace-handling, storage, and curly-hair care instructions.
CUSTOMER CARE
How do I contact Forever Kee?
Please use our Contact page or email Forever Kee Customer Care at contact.foreverkee@gmail.com.
For questions about an existing order, please include your name and order number so we can assist you more efficiently.
How long does it take to receive a response?
Please allow approximately 24–48 hours for a response.
Response times may vary during weekends, holidays, launches, and periods of higher order volume.
What information should I include when contacting you about an order problem?
Please include your:
Full name
Order number
Reason for contacting us
For damaged, defective, or incorrect items, include clear photos and/or video showing the product, packaging, and issue when applicable.