All Sales Are Final

All Forever Kee purchases are final sale. We do not accept returns or exchanges.

Please review all product details, photos, specifications, shade information, sizing information, and selections carefully before completing your purchase.

Forever Kee Kosmetics

All Forever Kee Kosmetics products are final sale. We do not accept returns, exchanges, or refunds for reasons including shade preference, personal preference, or change of mind.

Forever Kee Hair Vault

All Ready to Ship Wigs, Everyday Wigs, and Forever Signature Wigs are final sale. We do not accept returns or exchanges for reasons including change of mind, cap or fit preference, color preference, length preference, texture preference, or styling preference.

Forever Signature Wigs are recreated to order based on the specifications selected at checkout and are final sale once the order is submitted.

Order Problems

Kosmetics

If you receive a damaged, defective, or incorrect Kosmetics item, please contact Forever Kee Customer Care within 48 hours of carrier-confirmed delivery.

Please include your full name, order number, a description of the issue, and clear photos and/or video showing the product, packaging, and issue.

The product must remain unused and unaltered while the issue is being reviewed.

Forever Kee will review the information provided and determine the appropriate resolution based on the circumstances.

Hair Vault — Incorrect Orders

If Forever Kee sends you an incorrect Hair Vault item, please contact Forever Kee Customer Care within 48 hours of carrier-confirmed delivery.

Please include your full name, order number, a description of the issue, and clear photos and/or video of the item received.

The wig must remain unworn, unused, and unaltered, with the lace intact and uncut, while the issue is being reviewed.

Forever Kee will review the information provided and determine the appropriate resolution.

Hair Vault — Shipping Damage

Hair Vault orders are shipped with applicable tracking and shipping protection.

If your Hair Vault order is damaged while in transit, please retain the wig, shipping container, shipping label, packaging materials, and all contents. Do not discard packaging or alter the wig.

Customers are responsible for following the applicable carrier or shipping-protection claim procedures for damage that occurs during transit. Forever Kee is not responsible for damage caused by the shipping carrier after an order has been transferred to the carrier.

Forever Kee may provide available shipping documentation when reasonably necessary for the applicable claim process.

Unauthorized Returns

Please do not send any product back to Forever Kee unless you have received specific return instructions directly from Forever Kee Customer Care regarding an approved order issue.

Unauthorized returns will not be accepted or refunded.

Questions About Your Order

If you believe there is an issue with your order, please contact Forever Kee Customer Care through our Contact page and include your order number.